We Answer Every Support Email — Here's Proof (2026)
Table of Contents
Support is the least glamorous part of running an app business and the most honest one. A company that answers your email is a company that will exist next year. Here is exactly what we promise.
The Policy
- Every email gets a human reply, never an autoresponder case number
- Reply within 48 hours, Monday through Friday
- Refunds honored in full within 14 days, no questions beyond the basics
- Bug reports get a fix or a date for a fix, never silence
- Feature requests get an honest yes, no, or later - with reasoning
The Proof
A policy without evidence is a slogan. So the proof is built into how the apps work: the About page of every app lists the support address, the store listing shows the reply-time promise, and the review section shows what happens when users write in. You can also just email us right now with any question - including “do you really answer these?” - and watch what happens.
What We Fix
- Bugs: crashes, wrong calculations, broken exports - fixed fast
- Refunds: within 14 days, full amount, no interrogation
- Questions: how-to, meaning, setup - answered in plain language
- Suggestions: logged and answered honestly, even when the answer is no
Write to Us
support at cha0smagicklabs dot com. One human reads it, one human answers it, and the Lunar Phase Calculator team keeps the same address - because when the tool is simple, the support can be personal.
FAQ
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These guides work with pen and paper, but a digital tool makes them faster.
Frequently Asked Questions
Is the reply really from a human?
Yes. The address is read by Frater Alek0s, the author. No bots, no ticket systems, no canned scripts. The reply will read like a person wrote it because a person did.
What if I do not hear back in 48 hours?
Email again. The most common cause is spam filtering. If the second email also goes unanswered for two business days, that is a fair sign the company failed you - and you should say so in a review.
Do you really refund within 14 days?
Yes, in full, for any reason stated in the policy. We would rather lose one sale than betray trust - the entire business model depends on people recommending us to friends.
References
- Google Play Developer Policy on user support (2025)
- FTC Rule on Impersonation of Government and Businesses (2024)
- Zendesk Benchmark: first reply time averages (2024)